Shipping and returns
SHIPPING POLICY
Processing Time
All orders are processed within 2–5 business days.
Delivery Time
Delivery times vary depending on your location and shipping method. Once your order has been dispatched, you will receive tracking details.
Shipping Delays
Sana Haus Co. is not responsible for delays caused by postal services, customs, or external circumstances beyond our control.
Packaging
Each piece is carefully packaged with intention and care to ensure it arrives in perfect condition.RETURN POLICY
Return Window
We offer a 30-day return window from the date of delivery for a full refund if you are not satisfied with your purchase.
Return Conditions
To be eligible for a return:
Item must be returned within 30 days of delivery
Item must be unused and in original condition
Item must be returned in original packaging
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
If an item is returned in a worn, used, or damaged condition, the customer will also be responsible for any reduction in value or cleaning/restoration costs required upon inspection.
Refunds
Once your return has been received and inspected, your refund will be processed back to your original payment method.
Damaged or Misused Items
We take pride in the quality of every Sana Haus Co. product.
If your item arrives damaged, please contact us within 7 days of delivery with clear photographic evidence.
We do not offer refunds or replacements for damage caused by:
Misuse or improper care
General wear and tear
Accidental damage after delivery